Frequently Asked Questions

Getting started is simple! Visit our Get Started page and fill out the signup form with your business information. Once you're approved, you'll receive onboarding instructions via email. You'll download our app, set your service areas (zip codes), and start receiving lead previews immediately.

You'll need your contact name, email address, phone number, company name, company location (state and town), and years in business. The entire signup process takes less than 5 minutes, and we'll guide you through every step.

Most contractors are approved within 24-48 hours. We review each application to ensure quality and verify that you're a legitimate roofing contractor. Once approved, you'll receive immediate access to start receiving leads.

No special equipment needed! Just a smartphone with internet access. Our app works on both iOS and Android devices. You'll receive leads via our app (like text messages but within our platform), so you can respond instantly from anywhere.

Our exclusive leads are sold only once. When a lead is captured, it's sent to a select group of 3-5 contractors in the area who service that zip code. The first contractor to respond and claim the lead gets exclusive access. Once claimed, the lead is permanently removed from our system and no other contractors can see or purchase it.

A locked preview is basic information about a lead that doesn't reveal personal contact details. It includes project information like estimated cost, materials needed, project type, and location - but no name, phone number, or email. This preview is sent to a small group of contractors, and the first one to purchase it gets the complete contact details while it's removed from others.

Leads are delivered in real-time via our app (like text messages but within our platform). You'll receive a locked preview first, and once you reply to claim it, you get immediate access to all contact details - typically within seconds. The entire process from lead capture to delivery takes under 15 seconds.

Each lead preview is sent to a small, targeted group of 3-5 contractors who service that specific zip code. Our system randomly distributes leads to ensure fair opportunity for all contractors. This keeps competition low while ensuring leads go to qualified roofers in the area.

Our leads are 100% exclusive, meaning each lead is sold only once. We also use advanced AI filtering to ensure you only get high-intent homeowners who are actively looking for roofing services, not just browsing. We filter out renters, bots, spam, and low-intent inquiries before they ever reach you.

Every lead goes through our AI-powered quality filter that verifies they're real homeowners actively seeking roofing services. We check for valid contact information, property ownership, and genuine project intent. Our system filters out renters, bots, spam, and casual browsers before leads are ever distributed.

When you claim a lead, you receive complete contact details including name, phone number, email address, property address, project details (estimated cost, materials needed, project type), and a Google Maps link for easy navigation. All information is formatted and enriched for maximum clarity.

Yes! All leads are verified through our AI system and manual quality checks. We verify property ownership, contact information validity, and project intent before any lead is distributed. This ensures you only receive genuine, high-quality opportunities.

Every exclusive lead costs $150, regardless of volume. We believe in transparent, predictable pricing so you can always calculate your ROI. There are no hidden fees, no setup costs, and no monthly subscriptions.

No, we operate on a pay-per-lead basis only. There are no subscriptions, contracts, or monthly commitments. You only pay when you want to purchase a lead. This gives you complete control over your marketing budget.

You're only charged when you choose to claim a lead. We send you locked previews for free - you can review the project details, estimated cost, and location without any charge. Only when you reply to claim the lead are you charged the $150 fee.

We offer competitive pricing for high-volume contractors. Contact us directly to discuss volume pricing options if you're purchasing a significant number of leads regularly. Our standard rate is $150 per lead, but we can work with you on custom pricing for larger commitments.

We accept all major credit cards and can set up invoicing for established contractors. Payment is processed securely through our platform when you claim a lead. You can add a payment method during onboarding or update it anytime in your account settings.

We offer a hassle-free refund for any lead that doesn't meet our quality standards. If you receive a bad lead (wrong number, not interested, renter, etc.), simply open a support ticket within 24 hours and we'll investigate. If the lead is verified as faulty, you'll receive a full refund or credit.

Requesting a refund is simple! Open a ticket within our platform, submit your refund request with details about why the lead was faulty, and our team will review it. Most refund requests are processed within a few hours. You can choose to receive LeadZik Credits (instant) or a cash refund to your original payment method.

Leads qualify for refunds if they're faulty - wrong phone number, not interested in roofing services, renters (not homeowners), duplicate leads, or if the contact information is completely incorrect. We verify each refund request through our AI system and manual checks to ensure fairness.

You have 24 hours from the time you claim a lead to request a refund. This gives you enough time to contact the lead and verify if it's legitimate while ensuring we can investigate promptly. Refund requests submitted after 24 hours may still be considered on a case-by-case basis.

We currently serve roofing contractors across the United States. Our lead generation system works in all major metropolitan areas and many smaller markets. You can select specific zip codes where you want to receive leads, giving you complete control over your service area.

Absolutely! During onboarding, you'll set your service areas by selecting specific zip codes. You can add or remove zip codes anytime in your account settings. This ensures you only receive leads in areas where you can actually service the work.

You can select as many zip codes as you service. There's no limit on the number of service areas you can add. Many contractors select 10-50 zip codes depending on their coverage area. You can update your service areas anytime.

Yes! While we have strong coverage in major metropolitan areas, we also generate leads in suburban and rural markets. The volume may be lower in rural areas, but the leads are just as exclusive and high-quality. You can see lead availability for specific zip codes in your dashboard.

Our app works on both iOS (iPhone) and Android devices. You can download it from the App Store or Google Play Store after you're approved. The app is designed to be simple and intuitive - receiving leads is as easy as getting a text message.

Yes, you'll need an internet connection (WiFi or cellular data) to receive lead notifications. However, once you've claimed a lead and received the contact details, you can call or text the homeowner even without internet access.

We're working on CRM integrations! Currently, you can manually export lead information from our platform. If you need specific CRM integration, contact our support team and we can discuss custom solutions.

Our support team is here to help! Contact us at support@leadzik.com or open a ticket in the app. We typically respond within a few hours during business hours (Monday-Friday 9 AM - 6 PM EST, Saturday 10 AM - 4 PM EST).